Very negative experience

I rented a property from this Company, for a one year term, in July 2016. They were both the rental agency and the Landlords (in their personal capacity). I was given a Tenancy Agreement that was a standard Tenancy Agreement that had many non-relevant clauses such as the requirement for me to mow the lawns (there are no lawns) and to have professionally cleaned all working fireplaces every 9 months (there were no working fireplaces). These people failed to turn up for the check out meeting, have failed to produce a check out report, have failed to produce any evidence at all of 'damage' but have refused to return my deposit of £1400. Amongst other spurious claims they request copies of the receipts for cleaning the 3 non working chimneys. They have threatened me and sought to intimidate me. The Company is run by a husband and wife and those same 2 people are Directors of Diamond Estates. Diamond Estates has other negative tenant reviews but Rosemount Property only show glowing reviews on their own website, none of which would be recognisable of my experience of dealing with them.

nikki beckett - 17/08/2017 | report this review